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Jewelry
  Buyer Beware
 
Most questions can be answered by selecting from one of the topics below. If you need additional assistance, please contact your nearest authorized Watters retailer who will be happy to work with you to ensure your questions are answered correctly. Authorized Watters retailers can also contact us on your behalf.

ORDERING
Can I purchase directly from Watters or on the web?
Our gowns and accessories are available only through authorized Watters retailers. While you may see our dressed advertised online, we recommend you purchase the dress from an authorized Watters retailer to get the highest level of personal and professional service to ensure you receive an authentic Watters gown. Please see our Buyer Beware for the common pitfalls of buying from an unauthorized dealer. Visit our Store Finder to find an authorized Watters retailer nearest you.
How do I obtain pricing on my favorite styles?
Only authorized Watters retailers can quote the retail price. Since pricing varies by market, please visit our Store Finder for Platinum retailers that carry the entire Watters collection as well as all of the retailers in your area who will be happy to assist you.
Can I still order a dress from a catalog that is two years old?
Many styles are carried over from previous seasons. You'll find these timeless favorites on our web site. If you don't see it there, the style has been discontinued.
How long does it take for my dress to arrive?
Retailers often have slightly different time frames for their services. So, please contact the authorized Watters retailer where you'll be purchasing your dress. For your convenience we also offer rush or emergency cuts on select styles, additional charges may apply.
What setting is perfect for a Watters Brides gown?
Whether you're planning your ceremony in a garden, on the beach, in a temple, at a church or on a mountain top, you'll find designs from modern to classic to fit your occasion beautifully.
What is the difference between Watters & Watters and Wtoo bridesmaid gowns?
Watters & Watters and Wtoo are both Watters bridesmaid labels. Watters & Watters is our upscale, sophisticated line made with luxurious fabrics and hand detailing for the discriminating bridesmaid. The Wtoo line is simplified which allows us to offer bridal parties affordable gowns without having to sacrifice style.
Do you make flower girl or junior bridesmaids dress to match your gowns?
Say hello to Girls, our impossibly adorable line of flower girl and junior bridesmaids dresses. Sizes range from 2T to 14 so you can easily find an age appropriate design to coordinate with any of our brides and bridesmaids gowns.
LOCATING A STORE
How do I find an authorized retailer?
Our Store Finder will help you locate a retailer. You can search by zip code, state, country or area code. For example, if you enter a zip code without results, try searching by your area code or state for a broader area.
How do I know which retailers carry my favorite dresses?
It's best to call your nearest retailer before your visit to see if they carry the styles you're interested in.
SIZE & FIT
How do I find out what size a particular style is available in?
All of the Watters & Watters, Wtoo and Collection 20 dresses are available in sizes 0 – 24 and all flower girl and junior bridesmaids dresses come in sizes 2T – 14. Watters Brides sizing availability noted on the individual style pages.
How do I know what size is right for me?
Our online guide to Size & Fit serves as a starting point for finding the right sizes for you and your bridal party. However, since body types differ and styles fit differently, most of our dresses should be altered for the best fit. Please consult our store and alteration department for the best measuring and altering results.
What styles are most flattering?
We go to great lengths to make sure our styles look good on all body types from sizes 0 – 24. Within our collection, you'll find a wide variety of silhouettes from full bustled, modern A-lines, and slim fitting skirts that will look great and are comfortable to wear.
One of my bridesmaids is pregnant, do you offer maternity sizes?
We do. First, please check out our Maternity styles where you'll find beautifully proportioned styles for moms-to-be. And, also know that any of our dresses can be altered to accommodate pregnant brides or bridesmaids. We recommend contacting the authorized Watters retailer where you're purchasing your gown for alteration and style advice. Extra fabric may also be purchased with your dress.
What is the dress I ordered is too big or the wrong size?
Our dresses are made to order and retailers are responsible for measuring and ordering the size dress that you and the retailer believe is the right fit. Please contact your authorized Watters retailer from whom you will purchase your dress to discuss any questions regarding measurement and sizing.
FABRICS, COLORS AND ACCESSORIES
Do your dresses come in colors other than what is pictured?
Yes, all of our dresses are available in additional colors, which will be shown by our online fabric swatches or listed in the product description for each individual style. Some colors offered will depend upon the fabric and trim.
Can I have a dress made in a different fabric?
Styles that are available in more than one fabric will be noted when viewing each style. For example, Watters & Watters style 7274 (Duchess Satin) is also available as style 7374 (Satin Back Taffeta). If different fabrics are not noted on an individual style page, dresses are only available in the fabric shown.
Do you have fabric swatches available?
Yes, you can get fabric swatches can be obtained from your nearest authorized Watters retailer. By the way, they're free with the purchase of your Watters dress.
Can I buy extra fabric, trim, and accessories?
If you need extra ribbon for your flower bouquets, extra brooches for your bridal party or more fabric to help coordinate your colors with your wedding vendors, you can purchase it all through your authorized Watters retailers.
Where can I find the jewelry pictured with Watters gowns?
Select jewelry is provided by III Seasons at www.IIISeasons.com.
CATALOG
How can I obtain a Watters catalog?
All of our current collections can be viewed online. You'll find product information, alternative fabrics, sizes, colors and more on each individual product page. Please contact your local authorized Watters retailer for questions about a particular style.

If your question has not been answered by our topics above, please contact your nearest authorized Watters retailer. If you need to contact our sales department, please submit your questions or comments through our Contact Us form.